Front Desk Agent / Reservationist at Summit Mountain Rentals in BRECKENRIDGE

Breckenridge, 80424 | 06/29/2020 | Ad id: 8-0000588018-01
Details

FULLTIME FRONT DESK AGENTS / RESERVATIONISTS

The candidates should have a track record of excellent customer service – in the hospitality industry will be a plus – and impeccable attention to detail. The candidates must be self-driven and be able to work independently, within the parameters of corporate goals.

JOB DUTIES INCLUDE (BUT ARE NOT LIMITED TO) THE FOLLOWING:
• Answering phones and email inquiries
• Ensure all guest interaction is professional and friendly
• Booking reservations (via phone, email, and online)
• Making check-in packets for arriving guests
• Verifying reservations on third party systems
• Maintaining stock of brochures and information for packets and front desk
• Upload and edit new information in online booking engine
• Verifying all documents are completed for check in
• Running damage authorizations
• Additional projects will be assigned periodically
• Other misc. office tasks

REQUIRED EXPERIENCE, SKILLS AND ABILITIES:
• Attention to detail is a must
• Ability to manage multiple projects concurrently
• Customer service oriented
• Basic knowledge of Microsoft office
• Able to navigate online reservation engine
• Proficient writing skills (e.g., responding to email inquiries)
• Ability to work well in different paced environments
• Excellent time management and organizational skills
• Must communicate efficiently with guests and staff
• Problem solving skills, with the ability to keep positive regardless of the situation
• Being proactive is imperative
• Customer service experience in hospitality industry preferred
• Must be willing to work weekends and holidays

COMPENSATION: $16/HR.
To apply for this position, please submit a cover letter and resume to stephanie@summitrentals.com