Owner Services and Property Manager at Cuvée in VAIL

Vail, 81657 | 11/18/2019 | Ad id: 8-0000507483-01

Owner Services and Property Manager

Cuvée is an ultraluxe Travel & Lifestyle brand with an international collection of exclusively owned and managed private penthouses, villas, estates, chalets and farmhouses available for vacation rental. The Vail Valley is the largest destination for Cuvée and growing at 50 to 80% per year.
We are seeking a proactive leader with extensive experience in property management, owner and guest relations, and project management in a luxury property setting. This manager will have a strong sense of professionalism and urgency to complete tasks, along with an ability to effectively communicate to property owners, guests, contractors, and other vendors. The ability to collaborate with team members and vendors to accomplish goals is critical.
This position requires a self-motivated, resourceful manager who thrives in an entrepreneurial-style environment, where the pace is fast and urgent. This role requires a delicate balance between highly personalized service and strong problem solving and planning skills related to property management.
The Cuvée Penthouse and Owner Services Manager will report to the VP of
Destination Operations and be responsible for the following:

•Build and maintain strong relationships with Ritz BG penthouse owners, hotel leadership and staff, housekeeping, and a network of contractors and vendors
•Oversee penthouse ownership interests in building maintenance and building related matters
•Coordinate and oversee all owner and guest of owner visits
•Conduct regular and thorough property inspections through all common areas, penthouses, and other Cuvée properties
•Provide access to penthouses per owner requests to property managers, contractors, realtors, etc.
•Manage housekeeping relationships for all properties, including scheduling and inspections
•Oversee cleaning and maintenance in all penthouse common areas
•Oversee billing for all property maintenance related items for the penthouses as well as other properties
•Manage maintenance schedules for penthouses and Cuvée properties
•Be able to understand, troubleshoot, and perform light maintenance tasks
•Maintain relationships with hotel departments (front desk, housekeeping, engineering, in-room dining, front drive, management team, etc.), which includes attending meetings and communicating owner/guest feedback regarding opportunities and feedback
•Leverage relationships to expand rental offering of ultraluxe homes in Vail Valley with like-minded owners
•Provide support to Association Board of Directors and coordinate all meetings.
•Review of all monthly billings allocated to Penthouse Association Budget
•Maintaining guest satisfaction, which is currently 4.92 on 5-star scale

•Bachelor's Degree in Business Administration or applicable to position
•3+ years real estate/property related experience, preferably in the high-end sectors
•Impeccable and responsive interpersonal and communication skills including verbal and written
•Successful track record in exceeding guest satisfaction
•Strong problem solving with a persistent goal-oriented mindset
•Solid insight into the luxury lifestyle and owner and guest preferences
•Existing connections in the Vail Valley across contractors and vendors
•Strong proficiency in MS Office
•Must be Collaborative, Self-Directed, and Self-Confident Submit Resume to: Brittany.davenport@cuvee.com
Compensation: Commensurate with experience level