Customer Relations Representative at QuietKat in EAGLE

Eagle , 81631 | 11/20/2019 | Ad id: 8-0000501914-01

Customer Relations Representative

The Company:
QuietKat is an outdoor industry leader in high-powered electric mountain bikes that help riders gain better access to the great outdoors. We are focused on the adventurer who wants to voyage farther to camp, hunt, fish and explore. Riding a QuietKat into the backcountry or back-forty has a low impact on the environment and a high return of fun and adventure. QuietKat’s team works to enhance those experiences by building robust and reliable overlanding products. With solid construction, powerful drive systems and high performance in the field, QuietKat is the “Jeep” of electric mountain bikes. We are looking for a Customer Relations Representative to join us in our Eagle office as part of the Customer Experience Team.

Job Description:
The Customer Relations Representative is a full-time role which partners closely with our Customer Experience team. If you’re looking to kick back and relax this might not be the job for you, but if you’re results-driven, detail-oriented, organized, and excited to make an impact and grow with us, please read on.

Key Responsibilities:
Answer customer service phone calls and emails.
Create cases in NetSuite for our Customer Experience team to resolve and communicate back with customers on case progress ensuring that customer cases are resolved in a timely manner.
Process customer replacement parts within NetSuite.
Has a strong sense of urgency about solving problems and getting work done; identifies what needs to be done and takes action before being asked, if the situation requires it.

High School diploma plus one or more years of office experience required.
Additional education including Trade School, college degree and/or 2-4 years of experience preferred.
Proficiency in MS Office Suite is required.
Experience working in NetSuite is preferred.
Highly organized and capable of multitasking and prioritizing with a positive attitude and high energy.
Able to work in a fast-paced environment with minimal supervision and have the flexibility to work outside normal hours to meet deadlines when necessary.

Physical Capability:
Ability to use general office equipment such as telephone, printer/copier, computer and work at a computer/desk for up to 8 hours per day and/or 40 hours per week.

Salary range is between $38,000 - $42,000 and is commensurate with experience. Qualified candidates should email a resume and cover letter to