Dispatcher

Edwards, 81632 | 01/08/2019 | Ad id: 8-0000364586
Details

Plumbing System Inc Edwards area preferred. Alanna George 970-926-05 alanna@psivail.com www.psivail.com  

Answering a 6-line phone system Scheduling and dispatching service calls Creating electronic work orders with necessary information that is needed by the office & field technicians Daily updating of job times on work orders in TOM from technician’s electronic work orders for payroll purposes Creating electronic purchase orders Daily updating of all PO’s in TOM when corresponding supply house invoices/receipts are received Being able to separate all bid job work orders and purchase orders from service work orders/purchase orders Updating of work orders in TOM with newly generated PO’s Following up of all technician’s after hours handwritten work orders that require follow-up work to be performed Effectively manage the schedule of approximately 23 service technicians, knowing where the technicians are at all times due to constant schedule changes and emergencies Work directly with the service and installation managers, as well as Bid job coordinate Weekly scheduling meetings with management Address all customer questions and concerns about work availability and status of follow up/return calls Signing for shipment packages from different couriers and checking the parts in by PO (when the warehouse manager is not in house) Assisting in all aspects of a busy plumbing and HVAC-R business